Terms & Conditions

SHIPPING & DELIVERY

Processing time:This is where we shine! Most orders are quickly processed and shipped within 1 day from our west coast warehouses. Orders can not be cancelled or altered after placed. Orders always ship out within 2-3 business days (you can expect delays during holidays or major sales). You will receive an email with a tracking number once your item has shipped.

Please note we are not responsible for packages once they have been delivered to your mailbox or left at your address. There is no shipping insurance for packages stolen from your delivery location. Please make sure you are shipping to a secure location. Please contact your local Post Office for any issues with your package once marked "delivered."

You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees that we incur from the Post Office, and nobody likes fees, help us out by making sure your shipping address is entered correctly.

Standard US Shipping:Shipping within the U.S. 48 contiguous Staes is just $2.99 with USPS or free for orders over $79! Shipping to other US territories, Hawaii, Alaska, PR is just $5.99 with USPS or free for orders over $79. Shipping times typically take anywhere from 2 to 10 days.
Shipping to Canada:Canadian orders ship for a flat $25 per order, you will be responsible for any duties or additional fees imposed.

AFTERPAY

All Afterpay orders can only be credited back as Store Credit. This includes orders cancelled prior to shipping.

RETURN POLICY & INSTRUCTIONS

We get it, things don't always work out! We're here to help get it right! We offer Store Credit for Returns so you can find the perfect item!

Please carefully review our Return Policy and Instructions below before initiating your return.

RETURNS:

The following are considered Final Sale and are not eligible for return or exchange: BOGOs, Mystery Bags, Sale Collection Items, Items ending in .99, Items discounted greater than 30%.
The term "Final Sale" means an item can not be returned or exchanged.
The value of any free items with purchase will be deducted from associated returns.
Unworn, unwashed, unaltered items may be returned as long as the original tags are attached.
All returns must be received within 30 days of the original purchase date.
Returns will be credited with an electronic store credit (E-Gift Card) for the original purchase price. The store credit will expire 24 months after issue date. A $7 easy return label fee will be deducted from your store credit.
If items are returned appearing worn, with makeup, deodorant or animal hair on them, smelling of cigarette smoke or fragrances, damaged, tags not attached, received beyond 30 days from the order date, without an approved RMA or that are Final Sale, they will not be accepted, any such items received will be donated to a local charity.
Seasonal Gift Purchases: Orders placed after November 15th - Extended Return Date: Returns must be received by January 10th to receive store credit. Excludes Christmas Graphics.

START YOUR RETURN

Utilize the above link to initiate your return authorization and generate an easy return shipping label.
Please utilize the CCB resealable mailer bag for your return.
Shoes must be in the original box and shipped back in exterior protective packaging, labels may not be affixed to the shoe box directly.
We are not responsible for any returns that may be lost or damaged in transit.
All returns will be processed within 5-7 business days after receipt. You will receive an email confirmation with your store credit once processed.

SOMETHING WRONG WITH YOUR ORDER?

We are so sorry about that and would love to make things right!

Upon receipt, please inspect your order immediately.

If you believe you have received defective merchandise or the wrong item, you must email us within 3 days at hello@closetcandy.com so we may address the issue.
We cannot make exceptions once you have had the merchandise in your care for a longer period, have removed the tags, washed it or worn it.
We photograph each item and do our very best to display accurate colors, measurements, and patterns. Items with slight variances will not be considered defective, as each item may be a bit unique in pattern placement or colors.

SMS Opt-In

By entering your phone number in our checkout SMS opt-in, subscribing via our subscription form or via our text-to-join keyword, you agree that By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from [Company Name] at the cell number used when signing up. You also acknowledge that consent is not a condition for any purchase made on our site.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

Disputes

In the event that we are unable to resolve your concern, by using this Site you unconditionally agree that all claims relating to your access or use of our Site, including all disputes arising out of, or related to, any products or services purchased from Closet Candy through our Site, will be resolved entirely through binding individual arbitration, rather than in court. The Federal Arbitration Act and federal arbitration law apply to this agreement.

Note: There is no judge or jury in arbitration, no class actions, and court review of an arbitration award is limited. An arbitrator, however, can award on an individual basis the same damages and relief as a court, and must follow these Terms of Use as a court would. You agree that the arbitration will be conducted by either the American Arbitration Association ("AAA"), adr.org, 1.800.778.7879, or the Judicial Arbitration and Mediation Services ("JAMS"), jamsadr.com, 1.800.352.5267. You can contact AAA or JAMS to find out more information on how to commence an arbitration proceeding. Payment of all filing, administration and arbitrator fees will be governed by the AAA's or JAMS' applicable rules.

We each agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, representative or collective action basis. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial or to participate in a class action against the other and agree that any claim in court will proceedin Arizona state courts. In addition, we both agree that we each may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA OR JAMS RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR CLOSET CANDY WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

Applicable Law

The law applicable to the interpretation and construction of these Terms of Use and any transaction (including purchases made on this Site) using or related to the Site, shall be the Federal Arbitration Act, applicable federal laws and the laws of the State of Arizona, USA, without regard to principles of conflict of laws, but subject to the Federal Arbitration Act and other federal law relating to the arbitrability of claims. You agree that all matters relating to your access to or use of the Site, including all disputes, will be governed by the laws of the United States and by the laws of the State of Arizona.